Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Cerebrums employees experienced tech support specialist and provides all levels of technical support for businesses and consumers. This includes providing 365/7/24 services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries. Cerebrums agents are well equipped to deal with corporate and consumers and provide step-by-step guidance on.

• Pre and post sales customer support
• Troubleshooting support
• Installation support
• Software usage and problems
• Warranty or post-warranty support
• Application and desktop related queries
• Internet related issues
• Connectivity problems
• Computer hardware queries
• Product up-gradation and accessories